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ronel.petra ronel.petra

1 reviews | Active since Dec 2016

16 Jan 2017, 07:24

wait for more then a month for them to contact me back

<p>Good day I see an advert for an ice maker in the Junkmail. I call the people and my brother transfer the money on the 6 of December from his Standard Bank account to the ABSA account on the invoice, after 3 days we realise that was a **** and contact Standard Bank immediately, then they ask me for a SAPS cASE NUMBER WHAT i DID ON THE 22 of December, I wait until the 12th of January and contact their ***** unit again. Then the guy told me he want a signed avidavid, I told him it is at the police supply him with the number and name of the person who is the investigater in this case and from their they just ignore me. So Standard Bank do not worry about his clients</p>

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Replies (3)
Standard Bank
Standard Bank's reply16 Jan 2017, 14:38
Official

Good day Cornelia Holtzhausen

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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ronel.petra ronel.petra's update16 Jan 2017, 14:52
Reviewer Update

My brother fill everything you need in o the payments recall letter you send him he send it back to you on the 9th of December again on the 22 of December. His Id banking and Telephone details is required on this form. And we send you the transfer conformation. So I send you the avidavid now you have another story

Standard Bank
Standard Bank's reply23 Jan 2017, 15:54
Official

Good day Cornelia Holtzhausen

Thank you for your response.

Unfortunately the Complaint Resolution Centre does not have access to the forms you are referring to as it was not sent to us directly.

Kindly respond to the email requesting the additional information required to assist further.

Upon receipt of this information we shall be able to log the formal complaint and begin investigating.

Best regards

Complaint Resolution Centre

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