MC
Melusi C

1 reviews | Active since Jun 2018

03 Sept 2024, 12:11

Wait a Minute

Dear Standard Bank thank you for being the most prompt and response bank in our life time. You are doing the most.

However I do have a plea. I just called now seeking to reverse a debit order that hasn’t reflected and the wait time is too much. I am not sure how efficiency in that regard can be improved but I know with AI and all it’s possible. Good luck.

Please help me with two things a reversal and a payment clearance which was paid from my Standard Bank to another Standard Bank.

Many thanks

0
Replies (8)
Standard Bank
Standard Bank's reply03 Sept 2024, 12:31
Official
Hi Melusi

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, Standard Bank Hello Peter Team*** 

Best regards,

MC
Melusi C's update03 Sept 2024, 12:44
Reviewer Update
Thank you Standard Bank
Standard Bank
Standard Bank's reply03 Sept 2024, 12:56
Official
Hi Melusi

You're welcome.

Kindest regards, Standard Bank Social Media Team*** 

Best regards,

MC
Melusi C's update03 Sept 2024, 14:57
Reviewer Update
Hello SBSA Hellopeter Team,

Just notifying I have not received a phone call. 
Standard Bank
Standard Bank's reply03 Sept 2024, 15:16
Official
Dear Melusi

Our team is working on this matter and we will definitely contact you.

Please be on the lookout for further feedback.

Thank you

Kindest regards, Standard Bank Social Media Team*** 




Best regards,

Standard Bank
Standard Bank's reply03 Sept 2024, 15:27
Official
Hi Melusi

We appreciate you taking our call. Thank you for allowing us the opportunity to turn your experience with us into a positive one. 

we are so glad we could assist. 

Should you need any further assistance, we’re always here to help. 

Kindest regards, Standard Bank Hello Peter Team*** 

Best regards,

MC
Melusi C's update03 Sept 2024, 15:41
Reviewer Update
Thank u so much🙏🏽
Standard Bank
Standard Bank's reply03 Sept 2024, 16:05
Official
You're welcome. Have a great day further.

Best regards,