Vultures with no morals and empathy!!

I'm so disappointed in Standard bank. My mother passed away in December 2020 and has a car financed by the bank. After getting a letter of executorship from the High court we reported to them about the deceased's estates and asked about the remaining balance of the car and no one is coming up with a straight answer. My sister called them on the 7th of this month to ask about a way forward on the car as my mother had already paid close to R409 000 on the car, never missed a single payment and they claim that my mother cancelled the life cover with them. When my sister asked when she cancelled and what reason she gave no one responded! She asked for call records they claim they do not have call records of that specific call. Now they are busy debiting the deceased's account which clearly has no money in it and threatening to repossess the car. Shame on you! If you are looking for car financing and credibility please do not go for this bank. They are *********** and have no bone of empathy in them. Mind you even after my mom's passing we paid for the car in the first few months as we waited for this bank to give us information on what will happen next.