CB
Charlene B

1 reviews | Active since Apr 2022

28 Oct 2022, 10:09

Voucher with no pin

How does a company send you an instant money voucher and the bank sends you only 1 sms with the voucher and no pin sms and when you call them they tell that the company nust send you the pin?

0
Replies (4)
Standard Bank
Standard Bank's reply28 Oct 2022, 10:42
Official
Hello Charlene

We appreciate you contacting us. The account holders of Standard Bank create the immediate money vouchers, and they also get to choose which secret pin will be used by the recipient of the ticket.

Requesting the pin from the sender is appreciated.

Kindest regards, Standard Bank Hello Peter Team*** 
CB
Charlene B's update28 Oct 2022, 10:50
Reviewer Update
The company chose a pin of which standard bank failed to send and they are refusing to reset it
Standard Bank
Standard Bank's reply28 Oct 2022, 10:59
Official
Hello Charlene

Only the numbers chosen by the account holder can get vouchers from Standard Bank. The account holders must send all pins.

Please take note that the sender is responsible for disclosing all pins.

Kindest regards, Standard Bank Hello Peter Team ***
CB
Charlene B's update28 Oct 2022, 11:02
Reviewer Update
The account holder didbchose a pin yet the bank failed to send it

Can the bank kindly reset the pin for me my number is ***