DT
Deep T
1 reviews | Active since Jan 2020
03 Jan 2020, 00:28
Voucher code not delivered but money got deducted from account.
I have initiated Instant money transaction to my mobile from one of my std account.
Money is deducted from my account but I did not get any voucher code till now.
I can see transaction in transaction history but I cannot do anything with it.
This is ridiculous. I needed cash and now I am not able to get that cash out without voucher code.
How can I get this cash asap ?
Helpful (0)
Replies (2)0
Replies (2)DT
Deep T's updateReviewer Update
03 Jan 2020, 00:38Also, when I check in app now it says no vouchers to be redeemed what b**S**t is this. how can I now resend voucher or cancel the transaction.
DT
Deep T's update03 Jan 2020, 00:38
Reviewer Update
Also, when I check in app now it says no vouchers to be redeemed what b**S**t is this. how can I now resend voucher or cancel the transaction.
Standard Bank's replyOfficial
03 Jan 2020, 08:49Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply03 Jan 2020, 08:49
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***