V(MS
Vuyokazi ( Miss) Sixesha
1 reviews | Active since Jun 2012
05 Jun 2021, 16:32
Visit a branch to update KYC ??? Why not send via email . It’s Covid now!!
I had phoned Standard bank wanting to update my KYC documents since my marital status changed in 2016. Can you believe that they asked me to visit a branch ? ? Why can’t I send the documents by email ? Considering the following ; 1. It’s COVID pandemic now 2. During the KYC remediation process have you asked other clients to visit the branch to update their KYC documents ? 3. POPI approaches.......are you really really ready ?
Please supply the email address so I can furnish the updated KYC documents so that you can destroy the old documents you do not need before 1 July 2021 “ POPI”.
Regards, Vuyokazi
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Standard Bank's replyOfficial
07 Jun 2021, 00:09Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply07 Jun 2021, 00:09
Official
Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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***
*** (fax)
***
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