VC
Venus C
1 reviews | Active since Oct 2020
26 May 2025, 17:20
Virtual card theft
I loaded money into my virtual card and the money disappeared, no one can tell me when I’ll get it back. This is nonsense. This is theft. The agent then says they’re experiencing problems with virtual transactions, but what are they doing to give me my money back. This is so inconveniencing. Why do they not publish a statement, why must I ask where my money is.
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Replies (1)
Standard Bank's replyOfficial
26 May 2025, 17:26Dear Venus,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply26 May 2025, 17:26
Official
Dear Venus,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***