DO
David O
1 reviews | Active since May 2020
25 May 2020, 19:11
Virtual card reversals pending for several months
My virtual card reversals Haven't been processed for over 4 months now and still on hold. I called multiple times but no results. THEY KEEP SENDING SOME CARD DISPUTE FORM OVER AND OVER AND OVER.
My purchases have been concluded and charged. But the Reversals and authorisation holds are still pending and Haven't been reversed to my virtual card.
Everytime I call, I'm out on hold and transferred to someone who is going to send me a form they've sent multiple times (because they've no idea what to do) .
My standard bank virtual card number is ***. And all it's reversals are still pending for several months.
This is the worst banking experience ever.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
26 May 2020, 04:41Hello David
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply26 May 2020, 04:41
Official
Hello David
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's replyOfficial
23 Jun 2020, 08:01Dear David
Please be informed this matter has been resolved.
Kind regards
Complaint Resolution Centre
********** ********** (fax)
***********
Please be informed this matter has been resolved.
Kind regards
Complaint Resolution Centre
********** ********** (fax)
***********
Standard Bank's reply23 Jun 2020, 08:01
Official
Dear David
Please be informed this matter has been resolved.
Kind regards
Complaint Resolution Centre
********** ********** (fax)
***********
Please be informed this matter has been resolved.
Kind regards
Complaint Resolution Centre
********** ********** (fax)
***********
DO
David O's updateReviewer Update
23 Jun 2020, 16:30Good morning,
Pls be informed that only one of the Reversals has been processed.
Only R274.94 has been reversed. Five more reversals are still pending.
Pls be informed that only one of the Reversals has been processed.
Only R274.94 has been reversed. Five more reversals are still pending.
DO
David O's update23 Jun 2020, 16:30
Reviewer Update
Good morning,
Pls be informed that only one of the Reversals has been processed.
Only R274.94 has been reversed. Five more reversals are still pending.
Pls be informed that only one of the Reversals has been processed.
Only R274.94 has been reversed. Five more reversals are still pending.
DO
David O's updateReviewer Update
29 Jun 2020, 17:07Hello Standard bank,Pls be informed that only one of the Reversals has been processed.Only R274.94 has been reversed. Five more reversals are still pending. They haven't been reversed still.
DO
David O's update29 Jun 2020, 17:07
Reviewer Update
Hello Standard bank,Pls be informed that only one of the Reversals has been processed.Only R274.94 has been reversed. Five more reversals are still pending. They haven't been reversed still.