1 reviews | Active since Nov 2019
Virtual card online authorization release
I really didn't want to resort to going to hellopeter again to try get my query resolved. However I feel like I have no choice at this point. For the past 36 minutes, I have been transferred from pillar to post, wanting someone to help me with my online virtual card. I put money in the virtual card to purchase groceries. And the amount that was authorized is higher than the settlement amount by the store. The balance of the authorized amount has not been returned to the virtual card. I need these unused amounts to be returned so that I can put it back into my cheque account. Please help me? Anybody? Please? Also I have contacted the store on numerous occasions and they keep reverting me back to my banking institution because this is a virtual card, related to online banking.
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
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Please can someone who can deal with queries on the online virtual card contact me or resolve my query, as I have attempted several and I mean several times to reach someone but keep getting transferred.
If there is another way, please tell me?
My word, I'm in total disbelief!!
Please can someone who can deal with queries on the online virtual card contact me or resolve my query, as I have attempted several and I mean several times to reach someone but keep getting transferred.
If there is another way, please tell me?
My word, I'm in total disbelief!!
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was dealt and resolved.
Kind regards
Complaint Resolution Centre
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Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was dealt and resolved.
Kind regards
Complaint Resolution Centre
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