Virtual card does not work. Missing transactions on my cheque account. Bad service.

I have had a number of issues with standard bank. Their service was never like this. They are now heading straight for the pits.

1. Posting statements which I’ve requested numerous times that they should stop. If that’s not bad enough, they charge me extra for posting them.

2. Do not use their virtual card for online purchases(especially for groceries @chechers.) - So just to elaborate on this, Checkers allows clients to conveniently shop online and deliver groceries within 60 minutes, but because I’m on Standard bank, it’s unfortunately a huge hassle. So when you order on the checkers app, Checkers debits a little extra money which is to account for any change to your final price of goods, because things like meats etc may vary in price, which is totally understandable. Checkers makes you aware of this and let’s you know that the balance, if there is any, will be credited back into your account(thank you checkers). Now when checkers does the reversal, the Standard bank virtual card is incapable of receiving the funds back. If that is not strange enough, when you contact standard bank about it, they tell you that you have to complete a dispute form, as if this is a dispute(someone better go over there and give them the definition of dispute) while checkers is openly admitting to refunding the funds. They insist so I will complete their “dispute form” cause I’m leaving that bank anyway. I just want my money and I’m out of there.

3. I made a purchase with my real cheque card account on the TFG website. TFG ran out of stock, apologised about it and they reversed this transaction. Now again this was a problem for standard bank to refund the money once they received it from TFG. The worst part about this is that their records do not indicate a transaction either going out of my account or directing the funds back in. Now this is very dangerous, this is a big glitch on their system which nobody wants to own up to and fix.

3.1 After I had brought this to standard banks attention that I really did make this purchase and TFG has even provided with the proof of purchase which indicate which card this transaction was made from. I had the pleasure of dealing with Shamla Govender, an extremely reliable standard bank representative, she so professional it is funny. Shamla Govender calls me to tell me that this matter was escalated to her and she cannot find this transaction. So I told her that I have proof which I can gladly furnish her with if she wishes. I asked her to stay on the line while I emailed the proof of payment so we could both be sure that she receives it. She was quite in a rush though and said she is sure she will receive it and if she doesn’t, she will call me back. 3 and a half business days later, at 8:30(This morning) I get an sms saying that she has tried to contact me 3 times this morning and since I did not answer they are closing this enquiry. I did not receive any calls this morning nor did I get any voicemails. I called the contact centre and apparently the feedback note on the enquiry from Shamla Govender says that I did not provide her with the proof of purchase that she requested and therefore the case is closed. The note also included that she attempted to call me 3 times, which she obviously didn’t.

If inconvenience, bad service, being treated like a number, getting money ****** from you does not bother you, bank with standard bank.

I’m out.

Regards, Your client for 13 years.