Virtual card *****

I was *****ed on the 29th if July went to the bank the next day to find out of what happened I was then required to bring certain documents then the consultant logged a ***** case but the outcome was not satistfying so I escalated the call to their complaints department it came back unchanged the bank is not giving me back my money in full because it is said that the login was authentic according to the banks records which was not mine. Someone managed to log into my app and a card was created a month prior which I knew nothing about and the money taken a month later