Violation of Privacy

Item: Standard Bank
Rating: 1
Author: Eugene E

Standard Bank got a machine to phone me to check if I had authorised a transaction on my credit card. Someone else answered the phone and was told about my purchase. This is unacceptable. Get a human being to phone me, SMS me or e-mail me.

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

27 May 2018, 02:37

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards

Clint Chetty

Complaint Resolution Centre
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Standard Bank's reply27 May 2018, 02:37

Official

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards

Clint Chetty

Complaint Resolution Centre
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*** (fax)
***

Standard Bank's replyOfficial

28 May 2018, 11:25

Dear Eugene

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been responded to.

Kind regards

Clint Petersen

Complaint Resolution Centre

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Standard Bank's reply28 May 2018, 11:25

Official

Dear Eugene

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been responded to.

Kind regards

Clint Petersen

Complaint Resolution Centre

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