NM
Noluvo M
1 reviews | Active since Mar 2024
26 Oct 2025, 20:24
Violation of POPIA
Violation of privacy and personal information from one of the staff members.
I am deeply disappointed I bank with Standard Bank and my sister in law works at Standard Bank Homeloans. It happened that they had an argument with her brother, I over heard her devulding my account status to her brother. I do not have a home loan with Standard Bank so it is not information readily accessible to her. Which means she went on my personal account without my consent.
I have been suspecting that she monitors my account from time to time. I had to open a new account because of this behavior. The Agent name is Fikile Ntsele. Your urgent attention to this matter will be highly appreciated.
Helpful (0)
Replies (7)0
Replies (7)
Standard Bank's replyOfficial
27 Oct 2025, 08:28Good day Noluvo,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply27 Oct 2025, 08:28
Official
Good day Noluvo,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
NM
Noluvo M's updateReviewer Update
29 Oct 2025, 04:18Good morning
Thank you for your prompt response. May I please ask what is the SLA once a formal complaint has been logged. I have only received a call from Thabiso acknowledging receipt and was advised that a manager will get in contact with me.
I await your response.
Kind Regards
Noluvo
Thank you for your prompt response. May I please ask what is the SLA once a formal complaint has been logged. I have only received a call from Thabiso acknowledging receipt and was advised that a manager will get in contact with me.
I await your response.
Kind Regards
Noluvo
NM
Noluvo M's update29 Oct 2025, 04:18
Reviewer Update
Good morning
Thank you for your prompt response. May I please ask what is the SLA once a formal complaint has been logged. I have only received a call from Thabiso acknowledging receipt and was advised that a manager will get in contact with me.
I await your response.
Kind Regards
Noluvo
Thank you for your prompt response. May I please ask what is the SLA once a formal complaint has been logged. I have only received a call from Thabiso acknowledging receipt and was advised that a manager will get in contact with me.
I await your response.
Kind Regards
Noluvo
Standard Bank's replyOfficial
29 Oct 2025, 07:25Good day Noluvo,
Thank you for the update.
Kind regards
Standard Bank Hello Peter Team
***
Thank you for the update.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's reply29 Oct 2025, 07:25
Official
Good day Noluvo,
Thank you for the update.
Kind regards
Standard Bank Hello Peter Team
***
Thank you for the update.
Kind regards
Standard Bank Hello Peter Team
***
NM
Noluvo M's updateReviewer Update
04 Nov 2025, 08:43Good morning Team
I hope you this email finds you well. May I kindly get feedback on the complaint logged the 26th of October? Do you perhaps have an alternative way of communication or do I need to come back to this platform?
Kind Regards
I hope you this email finds you well. May I kindly get feedback on the complaint logged the 26th of October? Do you perhaps have an alternative way of communication or do I need to come back to this platform?
Kind Regards
NM
Noluvo M's update04 Nov 2025, 08:43
Reviewer Update
Good morning Team
I hope you this email finds you well. May I kindly get feedback on the complaint logged the 26th of October? Do you perhaps have an alternative way of communication or do I need to come back to this platform?
Kind Regards
I hope you this email finds you well. May I kindly get feedback on the complaint logged the 26th of October? Do you perhaps have an alternative way of communication or do I need to come back to this platform?
Kind Regards
NM
Noluvo M's updateReviewer Update
05 Nov 2025, 08:28Good morning Team
I have videos and recordings to substantiate the above. You guys are not coming back to me I am not sure do I post it here or take it to social media?
Kind Regards
I have videos and recordings to substantiate the above. You guys are not coming back to me I am not sure do I post it here or take it to social media?
Kind Regards
NM
Noluvo M's update05 Nov 2025, 08:28
Reviewer Update
Good morning Team
I have videos and recordings to substantiate the above. You guys are not coming back to me I am not sure do I post it here or take it to social media?
Kind Regards
I have videos and recordings to substantiate the above. You guys are not coming back to me I am not sure do I post it here or take it to social media?
Kind Regards
NM
Noluvo M's updateReviewer Update
12 Nov 2025, 07:29Good day Team
I am getting a bit impatient now. I logged this on the 26th of October 2025 I only got a call twice from Thabiso, who advised me that Fikile's manager will get back to me as an official compliant has been logged.
I have not received any update or acknowledgement from the manager. I was told someone will contact me last Thursday to date I have not received any feedback.
May I kindly get a status update of the above.
Kind Regards
I am getting a bit impatient now. I logged this on the 26th of October 2025 I only got a call twice from Thabiso, who advised me that Fikile's manager will get back to me as an official compliant has been logged.
I have not received any update or acknowledgement from the manager. I was told someone will contact me last Thursday to date I have not received any feedback.
May I kindly get a status update of the above.
Kind Regards
NM
Noluvo M's update12 Nov 2025, 07:29
Reviewer Update
Good day Team
I am getting a bit impatient now. I logged this on the 26th of October 2025 I only got a call twice from Thabiso, who advised me that Fikile's manager will get back to me as an official compliant has been logged.
I have not received any update or acknowledgement from the manager. I was told someone will contact me last Thursday to date I have not received any feedback.
May I kindly get a status update of the above.
Kind Regards
I am getting a bit impatient now. I logged this on the 26th of October 2025 I only got a call twice from Thabiso, who advised me that Fikile's manager will get back to me as an official compliant has been logged.
I have not received any update or acknowledgement from the manager. I was told someone will contact me last Thursday to date I have not received any feedback.
May I kindly get a status update of the above.
Kind Regards
Standard Bank's replyOfficial
13 Nov 2025, 07:59Dear Noluvo,
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance.
Kindest regards
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply13 Nov 2025, 07:59
Official
Dear Noluvo,
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance.
Kindest regards
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance.
Kindest regards
Standard Bank Hello Peter Team
***