Vile Standard Bank

Call centre agents are hopeless at Standard bank. I spoke to Berenese who apologized for the inconvenience caused, such a generic response, and said she will call have the digital department to call me back. She called me back and proceeded to transfer me through to digital department and then guess what... The call ended. As on can understand I'm on the phone for 2 hours already and such a simple query can't be resolved and mind you it is supposed to be resolved over the phone. A called for the 5th time , very irate this time, the agent did not apologize generically this time and raised he's tone higher than mine. He then warm transfered me to Khotso who went took wanted to ask a series of questions to verify me then there was a minute of awkward silence and she put me on hold without asking me if she could and then hung up of course. No body has called me back and I still don't have access to my banking app. This has ruined my day and the level of customer service is truely atrocious and vile. For a FSP Standard Bank lacks effiency and honour, it's like you don't care about your clients and only the amount of money that falls in standard banks pockets. Highly irate and I never want to deal with such an FSP . I'd rather go to a competitor because this so vile beyond words .