Victimization of clients

I have registered for debt review in 2007. Due to *********** debt counsellors, my case never went to court and I withdrew from debt counselling. I paid off all my outstanding debts in 2014, based on the totals provided by the debt collectors. On enquiry regarding my access bond, Standard Bank cannot assist me, because, two years later I apparently still owe them money and the withdrawal documents from the so-called debt counsellors cannot be used as it is too old. I was never contacted regarding any outstanding money, and now that I need access to the money I \over-paid\" every month on my bond account, I cannot be assisted. If I move my bond account I will lose the credit I built up, so I am stuck just because Standard Bank is to prefers to ***** money than to do their work properly. "