Victim treated like a suspect in a ***** case

After my last review I received an email from Standard Bank stating that they’ll be attending to my matter. I haven’t received an update from the investigating officer with regards to my ***** case, I only received a call from their call centre consultant on Friday saying that she’ll escalate the matter (that’s what they’ve been doing since I opened the ***** case).

She said that according to their system they investigated the matter and managed to locate and closed the account where my funds were sent to, but I was not notified about this. She said that they froze my “whole profile” because they think that I’m implicated in these *****ulent activities. How does one goes from being a victim to being a suspect? I’m still receiving collections calls regarding my credit card (I don’t know how they expect me to pay it coz it’s also frozen), my debit orders bounced again and i still don’t have access to my savings.

Capitec bank said they contacted Standard Bank numerous times with no luck and they’ve closed their investigation and I have to repay the money because “my pin was compromised” which means that I know the perpetrators. Capitec Bank also found 2 selfies on their app which were taken @ 4:38am and 4:45am on the 27th of October (before the *****ulent transactions), which further confirms that I’m a victim but they still concluded that I’m responsible for the repayments of the money that was ****** from my credit card and access facility, they are not saying anything about the money that I also lost in these *****ulent transactions. My banking app and card are still suspended. How does capitec bank concludes the matter without getting feedback from Standard Bank and other external banks which received the money?