VICTIM OF RECKLESS LENDING

Item: Standard Bank
Rating: 1
Author: Itumeleng K

I have requested Ms Megan Scullard proof that payment was done in my account, but in her last response dated 14 January, she stated that payment was made in March 2017 or 2018, of which there is no proof of such.

I have requested a statement printout from my bank, but there is no evidence of payment made for March 2017or 2018, the puzzling part is that she does not refer to any particular date. I feel very disrespected and taken for a ride.

I therefore request hellopter to take charge in the matter and advice the bank to honour what is due to me as their client.

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Replies (1)

Standard Bank's replyOfficial

19 Feb 2019, 01:15

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Niyaaz Jardine

Complaint Resolution Centre
***
*** (fax)
***

Standard Bank's reply19 Feb 2019, 01:15

Official