IK
Itumeleng K

1 reviews | Active since Aug 2018

27 Aug 2018, 04:14

VICTIM OF RECKLESS LENDING

In 2011 I Mr Itumeleng Benedict Khoe was granted an overdraft R30 000.00(thirty thousand rand) at Standard Bank for financial assistance to start a business(Rehab Trading Enterprise). The agreement was obviously that I would pay the bank on a monthly basis, until at some point I skipped payment due to financial and personal reasons beyond my control and as soon as I had money I again proceeded with payments into my account and was also prepared to pay the outstanding amount in arrears, but the bank informed me that my account had already been closed and handed over to the lawyers i.e Celeste Booysen and Stanley Brodkin Attorneys, contact details: 011- ********** , fax number: 011- ********** ; where they required me to pay a monthly installment into their account no: ********** 66, which I did and was further told by the lawyers to pay using two different reference numbers that is ********** 15******B11 or ********** 15******B11, in this matter the first nine digits ********** 15 are my bank account number. The two different reference numbers made me suspicious, but I trusted that Standard Bank would never mislead me. In June 2016, I started getting suspicious when I was told by the bank that my payments do not reflect and that they need proof of payments that I have been paying into the account. That is when I really became suspicious that I might be a victim of *****, especially as I have been paying into the lawyers account, but it has never been indicated to me by the bank or the lawyers that the progress or balance on my payments is of a certain amount. Furthermore, when I asked the bank to check the progress on my account, I was told that the account had been closed and therefore no information reflects regarding the last payment I made before the account was handed over to the lawyer.

The strange part is I have been paying a sum of money to their lawyers each month and as their representative, where in return the lawyers is supposed to allocate the money to the bank, but they do not seem to have knowledge of that. It is unfortunate that lawyers did not pay the money over to the bank, which would make sense why I had two use two reference numbers and not only one. I later requested the assistance of the Bank Manager,where I received a service request number: ********** 887, but with no positive outcome to date, from there I was sent from pillar to post until I was advised by my lawyer to contact the Ombudsman for Banking Services.

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Replies (5)
Standard Bank
Standard Bank's reply27 Aug 2018, 05:05
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Clint Chetty

Complaint Resolution Centre
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*** (fax)
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IK
Itumeleng K's update06 Oct 2018, 08:15
Reviewer Update
My last communication with Mr Clint Petersen was in August, assuring me that they will respond to me as soon as possible. More than 30 days has passed now and the last day I sent him an e-mail on the progress, he has never responded and have also been trying to call him, but no luck. Standard Bank doesn't take it's clients serious, it's as if they know they that they're untouchable.
IK
Itumeleng K's update17 Oct 2018, 18:48
Reviewer Update
Mr Clint Petetsen, Standard Bank said he would get back to me by 12 December 2018, he is still waiting for Megan to finalise the matter and today is the with of October, still no response. I have a feeling that some of theStandard Bank employees have made use of the money that was due to me. I am unemployed, with no income and I am really in need of the money as I am a breadwinner at home.
IK
Itumeleng K's update17 Oct 2018, 18:49
Reviewer Update
Today is the 17th of October.
Standard Bank
Standard Bank's reply18 Oct 2018, 09:40
Official
Dear  Itumeleng Khoe 

Thank you for posting your messages

Megan sent you a response on the 8th October 2018.  Please liaise directly with her if you still require any further assistance with this matter.

Kind regards

Clint Petersen
Complaint Resolution Centre
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