Victim of ***** at Standard bank is treated like a ********

My wife was a victim of ***** through standard bank. She went into the branch at Clearwater Mall and obtained copies of the ********** documents. Standard bank then loaded and incorrect code to the ***** case indication that she is the ********* and not the victim. Today at 14:00 she called Jose Naidoo in the Standard Bank ***** line. He treated her like a ********. His line was bad. breathing heavy into the phone. Speaking without his headset on. Absolutely appalling client service. She then asked that he call her back to which her request blatantly ignored. All she wants is for the code to be corrected - this is the reason is discourage friends and family from using standard bank