1 reviews | Active since Aug 2015
Very very unhappy client
I am really disappointed at how my banking notifications were handled by Standard .They are my bank and I trust them to provide me the correct info.I get paid on the 26th the first notifications I receive are for my debit orders and all the debits due on my account were processed immediately my salary cleared in my bank account.When I received all the my debit order notification I then started using my card @16:41 I drew money from my account and the balance showing after that transaction was R3284.38.I then made a purchase of R143.60 which then took my avail balance to R3140.78. This morning I drew R2500 and the balance showing was R25.78 which to me was not correct I should have been left with a balance of R640.I contacted Standard bank immediately on this number *** Tsepiso assisted me.I queried my balance and she took me through my account.The fact that their notifications were incorrect inconveniences me because now they told me I had money on my account that I didn't have .now please tell me how would you feel if you received a notification that you have R500 in your and wake up the next day and its gone.I want my money back please as this was not my fault.
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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*** (fax)
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Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
