very very poor service
<p>Hi Hello Peter team </p> <p> </p> <p>As in past you guys helped me lot and I really appreciate your team efforts today I come with a problem Standard Bank Louis Trichardt Branch.</p> <p> </p> <p>My wife has a cheque account with this bank last year October we found out some ******* unathorised debit order went through her account we complaint at the bank and hello peter too matter was solved by the help of you guys but then again in November this thing happened again so my wife and I decided to withdraw all our money from standard bank account and open a capitec bank account deposit all our money in the capitec recently we found out that bank was still charging us for those unathorised debit orders due to now funds in the account bank was keep putting penalty of R115 for failed debit order recently I received some money from one of my friend he deposit it into my wife standard bank account which we were not using it since december2015 when I went to withdraw the money there I found out that some thing is not right as my friend deposited R2900 but when I withdraw I only got R1320 so I took a six months statement there we found out that bank was charging us failed debit order fees since november2015 my point is this my wife never received any SMS notifications about these penalties since last year she never got even one SMS from the bank to infirm her that she us having failed debit orders penalties due to no funds in her account we went to Standard Bank branch here in Louis Trichardt very awful service we received the lady she took our complaint she didn't even know in this what she could do in the end she logged our complaint fir reversal of these penalties inquiry supposed to be resolved in 16th may 2016 on 17th may we received SMS regarding that matter has resolved and some one will contact soon from bank but till today no body has contacted us so today I called on helpline *** no body gives me a right answer the lady I spoke to she said I must call the legal department of the bank I called them too to just to find out that the lady at the branch at Louis Trichardt didn't logged our complaint to a right department and yesterday on 18th may complaint was reloaded to right department so it's frustrating us to know that since 11th may bank kept us in dark I used my hard earned money to phone them many time and still we never got any SMS from bank regarding of relodging the complaint first of all bank should be responsible enough to let us know since last year to put penalties on our account without letting us know once in last seven months and the day friend of mine deposit the money which I was in need of it due to having new kid in the family bank deduct all the charges which left us with a small change kindly help us out this time again as its really frustrating to see how these ****ers are robbing our money and it could be possible that even standard bank is involve with these ****ers as how on earth my wife banking details went to these ****ers my wife she never bought any thing online or using any online service where she had to give her banking details </p> <p> </p> <p>Will be really thank full to you guys</p> <p> </p> <p>Regards </p> <p> </p> <p>Y Muhammad and family</p> <p> </p>