RM
Raylene M

1 reviews | Active since Dec 2022

25 Oct 2023, 23:03

Very very happy client.

Am beyond dissapointed with Standard Bank and you have officially lost me as a customer.I have a credit card with standard bank,last month I had financial struggles and my debit order for my credit card did not go off.I guy from Standard bank called me to let me know that payment was not received on my credit card but I explained to him that I had I rough month but they can debit me twice by the end of October.After he hang up I starting receiving calls from Nimble collection stating that they were advised by Standard bank to call me because I missed payment, Nimble collection has-been calling me non stop from different numbers, I received more than 20 calls per day from different agents stating that I must make payment,what makes me angry is that I am treated like a wanted ******** even though I had made arrangements with Standard Bank.I was called by the most rudest agents,even during my working hours ,Nimble collection gave me no rest and for this reasons I am done with Standard Bankand I'll advise no one to bank with you.You lack customer service ,Your staff at your branches are of no help.Mamelodi Denlyn branch is the worst,it's like going to a public hospital were you sit for no than 3 hours with no one helping you.The staff goes shopping but fail to manage the queue.Its been long that I have been patient but am tired of your creepy services and the treatment I get from you.It seems like your staff forgets that there are other bank which would be happy to have me as a customer.To think I left the most reliable bank for the treatment that Standard bank is giving me.you have deducted your money today yet your debt collection company is still calling me.fix your services .

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Replies (2)
Standard Bank
Standard Bank's reply26 Oct 2023, 07:15
Official
Hi Raylene

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards, 
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply27 Oct 2023, 10:21
Official
Hi Raylene

Thank you for taking our call. As requested, we have informed our team to contact you at 16:30pm.

 
In the meantime, we will be closing the matter on our side, but we do hope you will contact us if you still need any assistance. 
 
Kindest regards, 
Standard Bank Social Media Team 
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