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oupa B
1 reviews | Active since Dec 2019
20 Apr 2023, 08:33
VERY VERY BAD SERVICE FROM EMPLOYEES OF STANDARD BANK HOME LOAN
On 13 March 2023,I phoned to request a review on my home loan interest and in response received an email from one Ongeziwe Mtukwini, together with RATE DEPARTMENT offering me a prime rate plus 40 points review on my interest and since then, I never heard from Ongeziwe, even after I send emails to enquire, no reply since then and on 18 April 2023,I phoned Home loan department and spoke to one Neo Etsane, who pretended to care as he promised to update me by close of business on 18 April 2023, to my surprised, Neo did not call or send an email, am very disappointed as I have been treated badly by these employees of Standard bank, very sad
Helpful (0)
Replies (7)0
Replies (7)
Standard Bank's replyOfficial
20 Apr 2023, 08:35Good Morning Oupa
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed.
We apologize for the inconvenience and undue frustration, this has caused.
Our team will be looking into this matter and we will be in touch.
Kind regards
Standard Bank Help Centre
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed.
We apologize for the inconvenience and undue frustration, this has caused.
Our team will be looking into this matter and we will be in touch.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply20 Apr 2023, 08:35
Official
Good Morning Oupa
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed.
We apologize for the inconvenience and undue frustration, this has caused.
Our team will be looking into this matter and we will be in touch.
Kind regards
Standard Bank Help Centre
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed.
We apologize for the inconvenience and undue frustration, this has caused.
Our team will be looking into this matter and we will be in touch.
Kind regards
Standard Bank Help Centre
***
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oupa B's updateReviewer Update
20 Apr 2023, 16:29Your Neo phoned and informed me that you are investigating an email I received from your employee. Why would you investigate an email I received from you, are you implying that I have committed *****, THIS IS VERY VERY OFFENDING AND IT SHOWS THAT YOU HAVE CLASSIFIED US HENCE THIS ILLTREATMENT AND WE JUST HAVE TO PAY MORE THAN OTHERS
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oupa B's update20 Apr 2023, 16:29
Reviewer Update
Your Neo phoned and informed me that you are investigating an email I received from your employee. Why would you investigate an email I received from you, are you implying that I have committed *****, THIS IS VERY VERY OFFENDING AND IT SHOWS THAT YOU HAVE CLASSIFIED US HENCE THIS ILLTREATMENT AND WE JUST HAVE TO PAY MORE THAN OTHERS
Standard Bank's replyOfficial
20 Apr 2023, 16:35Dear Oupa
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply20 Apr 2023, 16:35
Official
Dear Oupa
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
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oupa B's updateReviewer Update
20 Apr 2023, 17:46VERY DISAPPOINTED
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oupa B's update20 Apr 2023, 17:46
Reviewer Update
VERY DISAPPOINTED
Standard Bank's replyOfficial
20 Apr 2023, 21:40Dear Oupa
We have requested this matter be reviewed.
Kindly await a follow-up with the team.
Regards
Standard Bank Hello Peter Team
***
We have requested this matter be reviewed.
Kindly await a follow-up with the team.
Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply20 Apr 2023, 21:40
Official
Dear Oupa
We have requested this matter be reviewed.
Kindly await a follow-up with the team.
Regards
Standard Bank Hello Peter Team
***
We have requested this matter be reviewed.
Kindly await a follow-up with the team.
Regards
Standard Bank Hello Peter Team
***
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oupa B's updateReviewer Update
21 Apr 2023, 10:28I really appreciate how this matter was handled and now, am happy and thanks again to Neo N for his professionalism even during heated moments, I thank you
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oupa B's update21 Apr 2023, 10:28
Reviewer Update
I really appreciate how this matter was handled and now, am happy and thanks again to Neo N for his professionalism even during heated moments, I thank you
Standard Bank's replyOfficial
21 Apr 2023, 10:31Dear Oupa,
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply21 Apr 2023, 10:31
Official
Dear Oupa,
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team
***