TM
Thato M
1 reviews | Active since Feb 2019
23 May 2023, 15:03
Very very bad service
Hi Guys I think it’s the 5th time now complaining about standard bank Jabulani mall branch,first there is no atm assistance outside to help people and make ques move faster, 2nd they even make people to que outside before entering the bank.
My main problem is we tried to request for assistance from the staff and no one bothered to come assist clients struggling it really is annoying to complain about one thing over and over with no assistance it’s the management and their staff not caring about the customer it is unacceptable to be standing in a que for 2hours just to deposit please assist we are struggling
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
23 May 2023, 15:07Hi Thato
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply23 May 2023, 15:07
Official
Hi Thato
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
TM
Thato M's updateReviewer Update
23 May 2023, 15:52Please guys cause I know this year only am taking this up with you guys for many times almost makes me feel it’s probably because we are black and hence such treatment
TM
Thato M's update23 May 2023, 15:52
Reviewer Update
Please guys cause I know this year only am taking this up with you guys for many times almost makes me feel it’s probably because we are black and hence such treatment
Standard Bank's replyOfficial
23 May 2023, 16:23Hi Thato
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply23 May 2023, 16:23
Official
Hi Thato
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
25 May 2023, 11:30Hi Thato
Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply25 May 2023, 11:30
Official
Hi Thato
Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team