Very Very Bad pathetic service

<p>I lost my ID and someone was able to go and open an account at Standard Bank. The matter was taken to ***** department which later called me after 2 months and claimed everything was sorted ,to my suprise l went to the branch and they said l need to go to the branch where this person opened the acc which is Bedford view and they also advised that they cant do anything unless the ***** department writes a letter and declare me free this is the 4th month and am being trown from pillar to post , why cant you guys close that **** account and leave my name alone above all that idiot is still having access of eveing going to other branches to opwn credit cards . How does that happen if the acc was frozen since March . </p>