VERY VERY BAD CUSTOMER SERVICE

On the 27th March, I phoned Home Loans to cancel the debit order and re-pay the debit for that month. They told me what they need from me and my employer, since the employer was now paying straight to the Bond Account. I gathered and faxed the documents. Next day, I phoned and they told me they haven't got them,so I re-faxed(2).On Monday, they told me they haven't got them, I re-faxed(3). Next day, they haven't got them. So I decided to e-mail the documents.After 6 hours when I phoned,they haven't got them. I then went in the branch in Benoni, we phoned and a lady named Lindiwe said they haven't got them. I re-mailed(2). Phoned the next day and they haven't got them. I re-faxed (4) again.Today the 02/04/2014, I phoned AGAIN and a lady named Mapaseka said they haven't got them... This is really an inconvenience. Now I HAVE A GREAT MIND TO MOVE all my accounts to another bank and will advise all my family and friends to stay away from Standard Bank.