Very useless bank

Standard bank is full of surprises. Last year I app**** for an overdraft in my account and I was told that I don't qualify because of my credit score etc month end of September I was charged for an overdraft I don't qualify for. My sister deposited money in my account and I was charged R40 because she deposited inside the bank at Dobsonville Mall nobody told her that I will be charged because if she knew she was gonna send money via shoprite or pep. What's so special about Standard bank to charge R40 where else Capitec is free? I was told that my R100 monthly fee will cover every bank charge fee but I guess it was all a lie. I call the customer care for assistance and was told Kelebogile Modise will call me at 1pm now its 3pm still no call. Is that customer service? Team leader promising empty call backs? This is my last month using Standard Bank. The staff is so so rude every where in the bank and call centre. I regret myself.