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Candice R
1 reviews | Active since Nov 2024
19 Nov 2024, 15:03
Very Unsatisfied
Good day
I am very disappointed with your OTP updating process. I went to your Standard Bank The Glen branch to update my OTP before leaving the country and till date it has not been updated. I am not unable to access my profile and do any transactions. Calling the contact centre while being international is costly only to get told that they can’t help you because you need to update it at a branch. I can’t go the branch if I’m international and I need to access my funds.
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
19 Nov 2024, 15:06Hi Candice
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further. Please provide us with your international contact number and which country are you in. What time can we contact you (SA time).
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further. Please provide us with your international contact number and which country are you in. What time can we contact you (SA time).
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply19 Nov 2024, 15:06
Official
Hi Candice
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further. Please provide us with your international contact number and which country are you in. What time can we contact you (SA time).
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further. Please provide us with your international contact number and which country are you in. What time can we contact you (SA time).
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
19 Nov 2024, 15:13Hi Candice
Thank you for the details. We will contact you tomorrow between 8am and 12pm.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you for the details. We will contact you tomorrow between 8am and 12pm.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply19 Nov 2024, 15:13
Official
Hi Candice
Thank you for the details. We will contact you tomorrow between 8am and 12pm.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you for the details. We will contact you tomorrow between 8am and 12pm.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
20 Nov 2024, 10:30 Hi Candice
We appreciate you taking our call. Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team ***
We appreciate you taking our call. Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply20 Nov 2024, 10:30
Official
Hi Candice
We appreciate you taking our call. Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team ***
We appreciate you taking our call. Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team ***
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Candice R's updateReviewer Update
20 Nov 2024, 10:31I have been successfully helped. The service was quite efficient and I am very satisfied. Thank you Standard Bank
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Candice R's update20 Nov 2024, 10:31
Reviewer Update
I have been successfully helped. The service was quite efficient and I am very satisfied. Thank you Standard Bank
Standard Bank's replyOfficial
20 Nov 2024, 12:43Hi Candice
Thank you for your much-appreciated five-star ⭐ rating!
We are thrilled to receive your positive feedback and are grateful for your support.
Your satisfaction is our priority, and we're delighted to hear that you had a great experience with us.
If you have any further comments or if there's anything else we can assist you with, please feel free to let us know.
We look forward to serving you again in the future.
Kind regards
Standard Bank Hello Peter Team
***
Thank you for your much-appreciated five-star ⭐ rating!
We are thrilled to receive your positive feedback and are grateful for your support.
Your satisfaction is our priority, and we're delighted to hear that you had a great experience with us.
If you have any further comments or if there's anything else we can assist you with, please feel free to let us know.
We look forward to serving you again in the future.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's reply20 Nov 2024, 12:43
Official
Hi Candice
Thank you for your much-appreciated five-star ⭐ rating!
We are thrilled to receive your positive feedback and are grateful for your support.
Your satisfaction is our priority, and we're delighted to hear that you had a great experience with us.
If you have any further comments or if there's anything else we can assist you with, please feel free to let us know.
We look forward to serving you again in the future.
Kind regards
Standard Bank Hello Peter Team
***
Thank you for your much-appreciated five-star ⭐ rating!
We are thrilled to receive your positive feedback and are grateful for your support.
Your satisfaction is our priority, and we're delighted to hear that you had a great experience with us.
If you have any further comments or if there's anything else we can assist you with, please feel free to let us know.
We look forward to serving you again in the future.
Kind regards
Standard Bank Hello Peter Team
***