Very unprofessional service

On the 9 April 2015 i requested statements of more than 5 months old which i had to wait 3 to 4 working days for. Went on monday 13 april 2015 to fetch it, statements were the wrong date. I asked to re order the correct statements on 13 april 2015. My husband went to the bank this morning 17 april 2015 the consultant did not even order the statements which i needed very urgently. So obviously my husband raised his voice. They told him to leave the bank cause he was making a scene.