Very unhelpful consultant

<p>I went to withdraw and deposit money yesterday at Standard Bank, West End - Quagga Centre in Pretoria West. When concluding my deposit transaction, I selected the option to print the receipt / slip because I needed to email proof of payment to the people I was paying. Unfortunately the machine did not print, why? I do not know. I called the security personnel who was around to assist me, or to call someone inside the bank to advise what I should do to get my proof of deposit. The security person told me that it is my fault the machine did not print, it means I did not do the right thing. He was very rude to me and not willing to assist.</p> <p> </p> <p>I was frustrated because I waited on the ATM queue for more than 30 minutes to withdraw the money, as only one ATM out of the three was working, the bank closed while still waiting to withdraw the money.</p> <p> </p> <p>Finally, I went to the bank's entrance and the security guy inside called one of the consultants who also was not willing to assist me, accused me that it is my fault that the machine did not print the receipt, despite me explaining to him that I did select the option to print the receipt after I finanlised the transaction.</p> <p> </p> <p>He told me that it is not his fault that I did not get receipt and there is nothing he can do to assist me except to check if the money did go through to the person I was paying.</p> <p> </p> <p>I found their customer service to be very poor as they were rude and not even willing to listen to what I had to say. Because in the past they have experienced people who did not follow the correct steps, does it mean everyone who comes asking for their help they should just dismiss without even listening to them?</p>