NC
Nicolette C

1 reviews | Active since Mar 2018

16 Mar 2018, 12:30

Very Unhappy Standard Bank Customer

I am very disappointed with the service I received from Standard bank Randfontein. I went into the bank on the 20th of February 2018 to pay my Vehicle Installment . I paid R2550. I did not have my Account nr with me and they used my ID to search for the account. I've made the payment and left the bank. A few days later someone phoned me to inform me that the installment is still outstanding. After investigating they have realized that they took the money on the wrong account. On a Credit Card account I had over 10 years ago and which has been closed. Now I m battling with Standard Bank to transfer the money to my Vehicle contract. I even spoke to the branch manager who did nothing to help me. The correct acc is ********** 6 Vaf acc . I need them to sort this out as soon as possible.

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Replies (2)
Standard Bank
Standard Bank's reply16 Mar 2018, 13:21
Official

Thank you for posting your comments.

We are looking into your matter and will revert to you as soon as possible.

Kind regards

Complaint Resolution Centre
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NC
Nicolette C's update07 Jun 2018, 10:08
Reviewer Update
This has still not been sorted out after I've received a mail stating that the money was transferred to the correct account. Received a mail on the 28 of May from Sam, Phumla P saying that the payment has been systematically allocated already. Please can you sort this out because yesterday someone phoned me again stating that my account is still in arrears.!!!!!