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ROCHELLE L
1 reviews | Active since May 2025
14 May 2025, 15:26
Very unhappy customer
I received a voucher from my sister yesterday. I tried collecting the voucher today at around 12:30 but it said that the voucher has already been redeemed. I went to Pep to enquire, and they couldn't help. I searched the net and found someone who went through the same issue and reported on this plat form. I am hoping to receive the same assistance as this money was supposed to be used for my son's transport. I am very unhappy with this service as I am unnecessarily stranded.
Helpful (0)
Replies (6)0
Replies (6)
Standard Bank's replyOfficial
14 May 2025, 15:28Dear Rochelle
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply14 May 2025, 15:28
Official
Dear Rochelle
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
16 May 2025, 13:46Dear Rochelle
Our team tried reaching out to you to no avail.
Please let us know as soon as you can take our call so we can provide you with an update.
Eagerly awaiting your response.
Kindest regards
Standard Bank Hello Peter Team
***
Our team tried reaching out to you to no avail.
Please let us know as soon as you can take our call so we can provide you with an update.
Eagerly awaiting your response.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply16 May 2025, 13:46
Official
Dear Rochelle
Our team tried reaching out to you to no avail.
Please let us know as soon as you can take our call so we can provide you with an update.
Eagerly awaiting your response.
Kindest regards
Standard Bank Hello Peter Team
***
Our team tried reaching out to you to no avail.
Please let us know as soon as you can take our call so we can provide you with an update.
Eagerly awaiting your response.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
19 May 2025, 09:48Good Morning Rochelle
Our team tried calling you to no avail.
Please confirm a convenient time we may contact you.
Looking forward to your response.
Kindest regards
Standard Bank Hello Peter Team
***
Our team tried calling you to no avail.
Please confirm a convenient time we may contact you.
Looking forward to your response.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply19 May 2025, 09:48
Official
Good Morning Rochelle
Our team tried calling you to no avail.
Please confirm a convenient time we may contact you.
Looking forward to your response.
Kindest regards
Standard Bank Hello Peter Team
***
Our team tried calling you to no avail.
Please confirm a convenient time we may contact you.
Looking forward to your response.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
19 May 2025, 14:50Dear Rochelle
We hope you're well. We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards
Standard Bank Social Media Team
***
We hope you're well. We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards
Standard Bank Social Media Team
***
Standard Bank's reply19 May 2025, 14:50
Official
Dear Rochelle
We hope you're well. We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards
Standard Bank Social Media Team
***
We hope you're well. We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards
Standard Bank Social Media Team
***
RL
ROCHELLE L's updateReviewer Update
19 May 2025, 14:59Hi my phone broke and is in repairs. Kindly contact me on my work tel *** thank you
RL
ROCHELLE L's update19 May 2025, 14:59
Reviewer Update
Hi my phone broke and is in repairs. Kindly contact me on my work tel *** thank you
Standard Bank's replyOfficial
20 May 2025, 11:33Dear Rochelle
Thank you for taking our call.
Our team has confirmed that feedback has been provided.
Continue to have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for taking our call.
Our team has confirmed that feedback has been provided.
Continue to have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply20 May 2025, 11:33
Official
Dear Rochelle
Thank you for taking our call.
Our team has confirmed that feedback has been provided.
Continue to have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for taking our call.
Our team has confirmed that feedback has been provided.
Continue to have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***