very unhappy client

Good day<br> <br> I Mr B.M Jarvis is very un happy with the process and treatment that I received from the homeloan department . During November 2014 I tried to access my access bond account funds and discovered it has an hold on it. I went to the nearest branch which is western cape plumstead branch where the staff was friendly and helped me.They assisted me by putting me in contact with the homeloan department. Where I was assisted by an specialist by the name of Lillian. Lillian explained to me the process and said shell assist me in removing the hold and told me that it will take a few days. I understood everything she said to me. After a few days iwent back to confirm if the hold has been removed to find that it has been removed but the funds in the account has been removed to. I consulted with Lillian again and then she explained to me the process of putting in a dispute.She (Lillian) said for me to put in a dispute she is going to have to put a hold on my account again and after it has been resolved she will remove the hold again. It has been six months since then and now I am sitting with the same problem where the money has been removed from the account again. can you please