Very unhappy client

Hallo peter i am writing to you about the bad experience i got from standard bank i have been their customer for quite some years now, i did sent out numerous emails to them about my issue but still with no solution or clear explanation. I am a person that keep good track of her finances how ever i notice that standard bank says i owe them R359 which is an honouring fee i paid petrol at BP and tht day i even provided them with screenshots that i used my Tym bank to buy petrol at engine garage, now they taking like for ever to respond to my email i am trying to understand the honouring fee they talking about and i sent proof to them that i did not over spent and the days and dates that they state that they honoured me i sent them screenshots of i did not use my card those days. Standard bank really not the best as i thought they are, ripinig us off in this pandemic