VERY UNHAPPY CLIENT

I am very disappointed with the service of Standard bank connect service. I am not even the type of person complain or to such lengths to get my grievance across.

On the 26/10/25(Sunday) I placed an order for some item via standard bank connect and on the website that you should receive your item between 48 and 72hours. With the knowledge that they don't operate on weekends. I thought the latest I would receive my order would be between 30th and 31st. Only on the 29th I received a call from Standard bank connect to verify my details and I was I should receive my items between 2 to 3days after the call. I was not happy about that, knowing I don't have a choice I decided to be on the look out for the parcel between the days mentioned. On the 30th I then received an email stating that my parcel was shipped.

I got excited because I thought it would still keep to timeline

I received an sms from Skynet on the 31/10/25 stating that my parcel will be delivered by 5pm. I waited the whole day and kept my phone at hand so I don't miss any calls. Waited throughout the day and never received a call.

Today (03/11/25) I received another sms then I also decided to make use of the waybill I received to track my order. When I look at the waybill history it states that on the 31/10/25 "the consignee unavailable", which is surprising because I was waiting for the delivery the whole day and I had not received any phone call. Yet again today the same thing was noted on the waybill when I have also been home and waiting for the delivery.

I also went as far as calling Skynet call center to notify the driver to call when outside the address to try and prevent them from not delivering on the, yet that still did not help.

And my question now is why would Standard Bank choose such a low-rated courier campany?