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sybil N

1 reviews | Active since Jul 2017

09 Mar 2018, 11:50

Very unhappy

I contacted standard bank general banking in February 2018 I cant recall the date nor the consultants name that I spoke to. He told me that my debit order on my RCP will go off end of February 2018 and March 2018 then I will be able to revolve end of March 2018.Today 09 March 2018 I spoke to Courtney and Bertha and both confirmed that the info I was given was incorrect. I used to work for standard bank and always hear clients complain today that I am in desperate need I was given wrong info last month this is really a joke and unacceptable

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Replies (3)
Standard Bank
Standard Bank's reply09 Mar 2018, 12:02
Official

Thank you for posting your comment.

We are sorry about the trouble you are experiencing. We at Standard Bank strive to make great banking happen for our clients. One of our resolution consultants will contact you shortly to help resolve your complaint.

Kind regards

Complaint Resolution Centre
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*** (fax)
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Standard Bank
Standard Bank's reply13 Mar 2018, 10:23
Official

Dear sybil nyl

Thank you once again for your posting.

Emails has been sent through to you requesting more information and to date I have not received a response.

Kind regards

Clint Petersen

Complaint Resolution Centre

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sN
sybil N's update24 Apr 2018, 12:48
Reviewer Update
up until today no response from standardbank and I had to pay R2600 to be able to revolve