Very Substandard

I am not a customer of Standard Bank. I keep on getting SMS's from them with all sorts of nonsense. I sent an email to them and they told me to contact them by telephone. I phone and then get told I must go through to Internet Banking I have been witing nearly a half an hour as I have to keep phoning back as the line is terrible and can never get through to Internet banking as they dont answer their phone. Shocking service.