Very SUB STANDARD service from STANDARD BANK

If ZERO stars were an option, I would select this. Appalling service Standard Bank! We've had our business account with you for 17 years and suddenly, from one day to the next, our account is frozen without any warning. Apparently Standard Bank froze the account until we could provide FICA verification, but why not give us a courtesy call or email to give us fair warning that this is required.

Our account has been frozen for two weeks now and our business halted, as we are unable to pay our suppliers and even unable to receive payments from our creditors!!! *** Standard Bank!

I've supp**** a list as long as my arm to my newly assigned business banker to update my records and send me the updated documentation for signature. When I received the documents on Friday, it was littered with mistakes and still contained the old information which is no longer valid. I was told by the business banker that it is okay and I can just sign it like that and he will make the changes afterwards and that it is raining in Bethlehem and he was going home for the weekend after his next meeting.

How can Standard Bank freeze my account in the first place if my details are not correct, but then find it okay to sign the incorrect information is true and updated.

VERY POOR SHOW, Standard Bank! Appalling service.

I am closing my account the first opportunity I get.