KG
King G

1 reviews | Active since Mar 2025

23 May 2025, 15:35

Very slow service and imcompetent staff

I was goint to France for cannes Film festival a week before going I app**** for a new credit card. they told me 3 working days now it's more than two weeks no SMS. Nothng still no card plus they took hours to assist me. thses guys are perhaps the slowest and worst bank in all of South Africa. they are not helpful and if you are in a rush forget about coming to this branh the staff work extrelemy slow as if it theday day the on the job and their work contract is ending. the lady **** to me telling me 3 working day and now when I go she tries to ignore me.

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Replies (5)
Standard Bank
Standard Bank's reply23 May 2025, 15:51
Official
Dear Customer, 

Thank you for contacting us for assistance. 

We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. 

We will do our best to resolve this issue as soon as possible and find a solution that works for you. 

Our team will contact you to assist you. 

Kindest regards, 
Standard Bank Hello Peter Team 
***
KG
King G's update23 May 2025, 15:59
Reviewer Update
I just called Standard bank. apparently they did not even order the card. I had to go overeas with no credit card. Now I im back from frnace still now card. The onyl triyng to order the card now. I think the guys in Mall of africa must all be on opoid drugs or something because their incoptence is legendary. I might actually be better just to close the branch and just leave the ATM's because the staff are wosse than useles. I will go back to the branch and find out who that consult is.
KG
King G's update28 May 2025, 13:43
Reviewer Update
I was going to France for cannes Film festival a week before going I apply for a new credit card. They (Mall of Africa Standard Bank agent Francina Khosana) told me 3 working days now it's more than two weeks no SMS. Nothng still no card plus they took hours to assist me. these guys are perhaps the slowest and worst bank in all of South Africa. They are not helpful and if you are in a rush forget about coming to this branch the staff work extremely slow as if it the day day the on the job and their work contract is ending. the lady consultant to me telling me 3 working day and now when I go she tries to ignore me. Now I am back and had to apply again. The bank manager tells me that there was a glitch but I'm sure that they make a mistake.
Standard Bank
Standard Bank's reply28 May 2025, 13:57
Official
Good day King George

Thank you for writing back to us.

We will follow up with our team and we will be in touch with further feedback.

Sorry for the inconvenience.

Kindest regards
Standard Bank Hello Peter Team 
*** 

 
KG
King G's update03 Jun 2025, 13:22
Reviewer Update
It's been 6 days now and nobody got in touch with me. I'm assuming that the message you gave me is just a generic message from a server.