Very SLOW service

I'm not happy with the customer service at the Eastgate Branch.

I arrived shortly after 9 AM on the 15/1/2022 and received a number at the front desk (I was 4th in the queue) then sat down in the waiting area. At about 9:45 a consultant walked past me with a couple. 30 seconds later the same consultant called me from the waiting area and asked me to sit down outside her cubicle, saying that she had written her name on the log at the font desk as my consultant and that she was just going to help the couple that were sitting as her desk. About 40 minutes later they left. It then took about 5 minutes for the consultant to issue my new card.

It took almost an hour and a half for a 5 minute transaction, and it looks like the couple that she helped were inserted into the queue ahead of me.