Very slow response to query

<p>I requested a review of my home loan interest rate and was told to contact my private banker. First I had to ascertain who that was then I had to repeatedly try and phone and send email communication. I have only had one response from the branch (general response from a mail box) where the personal banker works asking for my ID number but since then I have had no feedback. It has now been 3 weeks since my initial request. Could someone at Standard Bank please attend to my query?</p>