Very slow and very poor service

I needed a replacement card - this took 2 hours of my day. I had to go back to re-link accounts to my card and register internet banking - took 2.5 hours in the branch. Card not updated properly - one time pin going to the director of the office not me (the card holder) - would not change this even although my cell phone number is on the profile told me to go into the branch! On the phone to call centre/s manager/s 1.5 hours. No luck!!!! Basically 1 day wasted just because of getting 1 new card? High bank charges but where is the service?