lP
lebohang P
1 reviews | Active since Jan 2019
31 Aug 2021, 11:54
Very slow and poor service
Poor service. I've been on the phone for over 1 hour 30 minutes being transferred back and forth between departments. The app says it's offline and that I should use internet or cell phone banking. I sent myself a instant voucher at 10H15 and I don't get the voucher number sent through to my phone. It's now 12H00 no voucher number and I'm still holding on the phone with my airtime.
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Replies (2)0
Replies (2)
Standard Bank's replyOfficial
01 Sept 2021, 00:40Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply01 Sept 2021, 00:40
Official
Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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***
*** (fax)
***
***
lP
lebohang P's updateReviewer Update
20 Sept 2021, 11:18Standard bank really takes the cup when it comes to bad and slow service.
I got a call from Kedibone on the 6th September to investigate and she asked me to send her some documents which i did on the 10th and till today there's feedback from her and she's not responding to my emails.
Their service is really not good at all.
I got a call from Kedibone on the 6th September to investigate and she asked me to send her some documents which i did on the 10th and till today there's feedback from her and she's not responding to my emails.
Their service is really not good at all.
lP
lebohang P's update20 Sept 2021, 11:18
Reviewer Update
Standard bank really takes the cup when it comes to bad and slow service.
I got a call from Kedibone on the 6th September to investigate and she asked me to send her some documents which i did on the 10th and till today there's feedback from her and she's not responding to my emails.
Their service is really not good at all.
I got a call from Kedibone on the 6th September to investigate and she asked me to send her some documents which i did on the 10th and till today there's feedback from her and she's not responding to my emails.
Their service is really not good at all.