CP
Craig P
1 reviews | Active since Mar 2020
21 Mar 2020, 10:11
Very slow and extremely bad service
An eft was done from std bank to capitec yesterday. Immediatte payment. It still does not reflect. Immediate payments from capitec reflect within minutes. What is happening std bank. I have called your call centre and get the same sentence anything up to 3 business days. This is unaccceptable.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
23 Mar 2020, 12:28Hello Craig
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply23 Mar 2020, 12:28
Official
Hello Craig
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's replyOfficial
31 Mar 2020, 13:50Hello Craig
Thank you for allowing us the opportunity to look into your matter.
As per our discussion today 31 March 2020, we confirm that the matter is resolved.
Kind regards
Complaint Resolution Centre
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***
Thank you for allowing us the opportunity to look into your matter.
As per our discussion today 31 March 2020, we confirm that the matter is resolved.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply31 Mar 2020, 13:50
Official
Hello Craig
Thank you for allowing us the opportunity to look into your matter.
As per our discussion today 31 March 2020, we confirm that the matter is resolved.
Kind regards
Complaint Resolution Centre
***
***
Thank you for allowing us the opportunity to look into your matter.
As per our discussion today 31 March 2020, we confirm that the matter is resolved.
Kind regards
Complaint Resolution Centre
***
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