Very rude Standard Bank agents

I have never been so disrespected in a long time. At 17:45 I get a call from one of Standard Bank's agent from the call centre unfortunately I forgot her name, she asked me to confirm my ID number and I did then I'm being told I owe R750 for my vehicle after I made a claim because I got retrenched last year, sent through all the documents but for some odd reason I had to resend them 3 times.

I usually receive statements via email and smses however for this particularly outstanding amount I didn't receive any form of communication. Now I know clients are being called during working hours and iv been with standard Bank for 10 years and never have I ever received a call this late with a person who doesn't even have full information of my accounts. She then says she can call anytime because I'm retrenched meaning iv got too much time on my hands, the nerve of that lady.

If Standard Bank has people like that working for them then I really feel sorry for them because they are going to lose loyal customers and I'm one of those. This has to be the worst bank that have ***********, rude agents I have ever come across. Ever since I got retrenched iv had different agents calling with different information which I advise the same information.

Shem you've lost a customer