1 reviews | Active since May 2020
Very Questionable Billing and Service
I am a loyal Standard Bank customer, but I'm incensed with the poor service and unexplained billing I've experienced with Standard Bank.
R1,800 was taken from my account on the 1st of this month. I phoned Standard Bank mobile on Monday (ref ***) and was told an itemised billing sheet would be mailed to me within a few hours, or that I could view my billing and cancel any orders through https://mobile.standardbank.co.za/sim-management.
More than two days later, I have not received any communication from Standard Bank mobile, and the website I was told to visit is unable to load my profile, as per screenshots I have taken.
What am I being billed for and how am I supposed to manage any supposed subscriptions when this cannot by done by call centre staff and the website is not loading?
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards Complaint Resolution Centre******
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards Complaint Resolution Centre******