VERY POOR SERVICE & UNPROFESIONAL

I CALLED THE BANK ON THE 14TH OF JANUARY ,*** THEY TOLD ME A CONSULTANT WILL CALL ME WITHIN 24 HOURS , UNTIL TODAY NO ONE HAS CALLED ME .<br> <br> I CALLED THEM LAST WEEK , I WAS PLACED ON HOLD FOR 1 HOUR , I SPOKE TO A WHITNEY MAROPE , THE LINE WAS SO BAD I ASKED HER WHY NO ONE CALLED ME , SHE SAID SHE WILL ESCALLED THE QUERY .SHE DIDNT APOLOGISE OR GIVE ME A REASON AND I WAS PLACED ON HOLD AGAIN .I WANTED TO SPEAK TO HER SUPERVISOR AND HAD TO WAIT ANOTHER 30 MINS . SHE TOLD ME HER SUPERVISOIR WILL CALL ME BACK AND NEVER DID UNTIL NOW .<br> <br> THE SERVICE IS TERRIBLE AND VERY UNPROFESSIONAL .I AM CONSIDERATING CHANGING MY BANK . <br> <br>