Very poor service that could get me homeless & jobless

On the 10.05, i opened an account with Std bank online. i was a Capitec client but wanted to move to a cheque account with benefits of me not having to go in & out of the bank when i have a banking problems as they will have a Banker online to assist. I am a single parent, struggling to make ends meets but because i don't have a vehicle I thought this service would be ideal. To my surprise, I was given account details to get my salary paid in this account, only when my salary didn't reach my account on the 25th I got the fright of my life. As bills needed to be paid and I needed to move into a new plac., I was told my account was on hold and only when I get into the branch my salary will reflect. On the 26.05 still no salary they then referred me back to my employer as now my employer needed pay my salary back into this account as it was activated now. My employer was now held accountable for an account which was never opened but i was given bank details for may salary to be paid in, and my employer paid that salary into the correct account. They knew very well that my employer will only pay the salary back once they reject it back into the employer bank account, but was still not trying to fix the situation and they were very casual about this. I was 1 day without money, only then they decided to speed up the process & reverse the money. The money didn't reflect immediate on that day my employer gave me a loan to get by for the weekend. On Saturday 28th when I wanted to go withdraw the money my card got swollen by the ATM, I could still have access to my banking APP to transfer money. On the 29.05 when I came back to work informed my banker to get me a new card as my card was swollen. She immediately came back said she ordered a new card, i was so surprised thinking this people relaxed attitude finally paid of by complaining as now my complaint was dealt with the same day. What a disgrace now my salary was paid again in account that was made inactive for a card. to be ordered. I was now not able to withdraw funds from my banking App, as my banking App was now deactivated because I order a new card. And without shame the banker so lavishly send an email coping the complaints department and everyone telling me I will have to wait another 7 days to access my account for my new card to be delivered. I want people to know this bank had no remorse for people. They act like you asking them for money, this is my hard earned money I still cannot access, my children cannot eat because these people are in charge of an account that you pay charges and still it's not accessible to use. I am in distress I have a 1 year old baby without food, I am basically now without transport to work and their relax attitude about this is shameless. I dont know how ill cope they been reading my emails and ignoring it, it feel like i am living in a era where things didnt upgrade. My money could have been more save in a bank like capitec, where i still have access to basic App if my card is not with me & with less charges. But because we trust these banks to be more advance, they still give you poor pathetic service.

I will surely be without a house, starved and jobless by the time this get sorted. if this can save 1 person not to endure this service from this bank i hope you take this to heart. This bank has no sympathy for people, we are just a number and they are not even afraid of complaints they even encourage complaints by them CC in the complaints department for you. As they know the complaints department is also just there as a compliance not interested in handling complaints, they all speak the same language no customer service interest. . Such a big brand name.