KM
Kevin M

1 reviews | Active since Jul 2021

10 Apr 2025, 07:34

Very Poor service from the Business Consultants

Standard Bank has done it again.

There is a lady who works in business Accounts department by the name of Nomcebo ***ane. You send her emails requesting for something she will never ever respond to your request though she is placed as the consultant to help us. I sent her about 3 emails so far, requesting for a bank statement, she has left me hanging just like she does everytime. Why keep such a such an incopetent person in the front desk. Very frustrating woman. In my email again yesterday i copied Khanyisile Nkonyane, she is also the same, no response. After sending an email to them, you must go to Hello Peter first before they respond to you. What kind of stupid service is this. Standard Bank should be so ashamed of themselves that everytime they are the ones i take to hello Peter.

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Replies (4)
Standard Bank
Standard Bank's reply10 Apr 2025, 07:41
Official
Dear Kevin 

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologize for any inconvenience or unwarranted frustration this has given you. 

Kindest regards
Standard Bank Hello Peter Team 
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KM
Kevin M's update10 Apr 2025, 08:27
Reviewer Update
Its really frastrating for someone to ghost you when you need their help, after all am paying for those services. If she doesnt want she must just tell me. This is not the first time, second time or third time. Its been happening so so many times. I have emails that Bonolo her former colleague asked and she doesnt respond. This is absolutely not accepted.
Standard Bank
Standard Bank's reply10 Apr 2025, 08:56
Official
Dear Kevin

Our team will be in touch shortly.

Please be on the look out for our call.

Thank you 

Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply10 Apr 2025, 10:49
Official
Dear Kevin 

Our team tried calling you to no avail.

Please confirm a suitable time we may contact you.

Looking forward to your feedback.

Kindest regards
Standard Bank Hello Peter Team 
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