VERY POOR SERVICE FROM STD BANK

I have to 2 issues currently with Standard Bank:- * I'm a private banking client which I monthly pay private banking fees however I have been assigned a prestige banker which is not very helpful and does not seems to understand any sense of urgency. A few weeks ago I wanted to apply for finance for a vehicle it took her 3 days to come back to me with the interest rates however I was informed on day 1 that the finance was approved. * I'm still waiting for Std Bank to refund my debicheck on my previously vehicle - the finance on the vehicle was settled however the debit order still went off my account and they promised me by the 14th it will be reversed and it did not happened and I have requested for the debit order to be stopped but on my banking app it still shows as an active debit order which will run at the end of each month although the account has been paid up.